Terms of service
These terms apply to every hosting plan, website build, care plan and domain name bought from Appfux for Software ("3enwank"). Version 2026-09-26. By placing an order in the customer area you accept them.
Prices and billing
Prices are shown in Egyptian pounds and US dollars and are the full amount payable. Where value added tax applies, it is included in the price shown and stated on the invoice. Invoices are paid by bank transfer, or by InstaPay where the invoice shows an InstaPay address, using the details printed on the invoice. Invoices in Egyptian pounds can also be paid by card, mobile wallet or at a payment kiosk where the invoice's payment page offers them; these payments are handled by our payment provider. If you save a card when paying, we may charge it for your renewal invoices, starting three days before they are due, and you can remove it from your account at any time. Hosting, care plans and domains are billed once a year in advance. Where a plan advertises a price below its normal price, that lower price buys the first year only and the plan renews at the normal price, which is shown on the plan and on your first invoice. The renewal invoice is issued before the due date.
Website builds are invoiced in two parts: a deposit to start and the rest when you approve the work. Work starts when the deposit is paid.
Hosting
A hosting plan gives you one cPanel account with the storage, bandwidth, email and database limits of the plan. Accounts are for lawful content only. Spam, phishing, malware and anything that harms other customers on the server leads to suspension without refund.
An unpaid hosting renewal is suspended five days after the due date and can be reactivated by paying the invoice. Care plans and website builds are never suspended for late payment; upkeep stops. We do not delete accounts automatically. A cancelled account is parked with its files kept until we terminate it; tell us if you want it removed.
Backups
Every account is copied off the server daily. We keep the last 7 daily copies, 4 weekly and 3 monthly, so a restore can go back up to three months. Backups are a safety net, not a substitute for your own copy. Keep one of anything you cannot afford to lose.
Care plans
A care plan covers updates, malware scanning, the number of content changes on the plan and a first-response time for requests. A content change is one clear edit that takes half an hour or less with the existing design and content. New pages, new features and design work are quoted separately.
Domains
Domain names are registered in your name through our registrar and are subject to the registry’s rules for the extension. A name that is not renewed by its expiry date expires at the registry. Recovering an expired name may be impossible or cost extra. Transfer codes are sent to your account email on request.
Cancellation and refunds
A hosting plan or a care plan is cancelled from the customer area: open the service and press Request cancellation under Cancel at the end of the period. You can also write to us. The service stays active until the end of the paid period and is not renewed. Until that day the request can be withdrawn on the same page, and the service then renews as usual.
If a renewal invoice for the service is open when you cancel, it is closed with the request: an unpaid invoice is cancelled, and a partly paid invoice is closed with a credit note and the amount already paid becomes credit on your account. When the paid period ends the service is closed. A hosting account is then parked, not deleted: the site and its email stop, and the files are kept on the server until the account is terminated.
A period you have already paid for is not refunded, except when we cannot deliver what you bought. The refund and cancellation policy has the detail.
Liability
We keep the servers running and patched, but no host can promise zero downtime. Our liability for any failure is limited to the amount you paid for the affected service in the current period. We are not liable for loss of business or data beyond the backups described above.
Changes
We may update these terms. The version you accepted is recorded with your order, and the current version is always published here.
Versions
support@3enwank.com · 3239 Refaat Hassan St., 11571 Mokattam, Cairo, Egypt