Privacy policy
How Appfux for Software ("3enwank") handles personal data on this website and in the customer area. Version 2026-10-09.
This website
These pages set no cookies of their own. Almost everything your browser fetches here comes from this site itself. The visitor statistics described below come from our own server at analytics.3enwank.com. The other exceptions are tools you choose to use: when you send the contact form, send a message to the chat assistant or ask for name ideas, your browser loads a spam check from a separate provider, which tells people from automated traffic and receives your IP address and technical details of your browser to do so. Nothing is loaded from that provider before you send.
What you type to the chat assistant or into name ideas is sent to an AI provider, which writes the reply, so do not put passwords or payment details in it. The conversation is kept in this browser tab only and is gone when the tab is closed. What you send through the contact form becomes a support request that our staff read.
Visitor statistics
We count visits to these pages and to the customer area with analytics software that runs on our own server, analytics.3enwank.com, in the same data centre in Germany as our other servers. It is not another company's service. It sets no cookies and stores nothing in your browser.
For each page you open it records the address of the page and of the page you came from. The part after the question mark is removed from both, except the campaign parameters of the link you followed, such as utm_source and utm_campaign. A part of an address that looks like a long code or an email address is replaced before it is sent. The ad-click identifiers gclid and fbclid are never sent to it.
In the store it also records the steps of an order: a plan or a domain added to the cart (which plan, never which domain), checkout started, an order placed and a payment made, with the amount when it is in Egyptian pounds. It is never told who placed the order.
It also records your device type, operating system, browser and screen size, the approximate country from your IP address, and the time. Your IP address is shortened before it is stored: its last two parts are removed.
A visit is recognised within one day only, by a key that changes every day. Nothing is kept that could recognise you on a later day. The records of single visits are deleted after thirteen months. The totals that remain do not identify anyone.
If your browser sends Do Not Track or Global Privacy Control, the statistics do not load at all. The admin pages of the customer area are never counted.
Campaign links and orders
Some links to us carry campaign parameters, such as utm_source, or an ad-click identifier, gclid or fbclid. When you arrive through one, these pages pass those values on in their links, to other pages here and to the store. If you then order, they are kept with your cart and saved with the order, so we know which campaign or ad led to it. They are not used to follow you on other sites, and they are not sent to ad networks.
Cookies and your browser
The customer area at 3enwank.com/account is part of the same address, so its cookies are sent with requests to these pages too. It sets a session cookie that keeps you signed in, a cart cookie that holds what you have put in your cart, a cart count cookie with the number of items in it, a language cookie with the language you chose, a currency cookie with the currency you chose in the store, a device cookie, set when you finish signing in, that lets us recognise this browser next time so we can tell you about a sign-in from a browser we have not seen before, and, only while you set up two-step sign-in, a cookie that holds that setup for fifteen minutes. The cart cookie also carries the campaign parameters of the link you arrived through, if any, until the order is placed. These pages read one of them, the cart count, to show the basket in the menu bar; the others are read only by the customer area.
These pages and the customer area keep two choices in your browser's own storage, light or dark and the currency. What is kept there is never sent anywhere. A currency you pick in the store is also set in the currency cookie above and, if you are signed in, on your account.
The customer area
When you open an account at 3enwank.com/account we store your name, email address, phone or WhatsApp number, address and, for businesses, the company name and tax registration number, because invoices reported to the tax authority require them; a national ID is stored where an invoice requires one. We also keep your orders, invoices and payments, your support tickets and their attachments, copies of the emails we sent you for a limited time, and a record of sign-ins and of changes made to your account.
When you open an account you can tell us how you heard about us, if you wish. Your answer and the campaign that brought you, if any, are kept with your account.
Where your data is held
Customer websites, their databases and their email run on servers we own in Germany. The daily copy of each account is kept off those servers and inside Europe. The company itself is registered in Cairo, and the people who administer the servers and answer support requests work from Egypt, so your data is read from there as well. Invoice data also reaches the Egyptian Tax Authority, as described below.
Service providers
We use a few outside providers, each for one job, and each receives only what that job needs.
A spam-check provider, loaded only when you send a form, a chat message or a request for name ideas, as described above.
An AI provider, which receives the text of assistant chats and name-idea requests.
Our email provider, which receives the mail sent to our support address.
The domain registrar we work with and the registry of each extension, which receive the name, organisation, address, email address and phone number that every domain registration requires for its WHOIS record. Where the extension allows WHOIS privacy and it is switched on, those details are hidden from the public record.
The data centre in Germany where our servers stand.
A storage provider in Europe that holds our encrypted backups.
Invoices and the tax authority
Invoices are reported to the Egyptian Tax Authority’s e-invoicing system, which receives the invoice details and the receiver’s name, address and tax number or national ID where the law requires it.
Payments
Bank transfers and InstaPay payments are matched to the invoice by its number, so they involve no card details. Where checkout offers card or wallet payment, it is handled by a payment provider: your card details go straight to that provider and never pass through our servers, and we receive the result of the payment. If you choose to save a card for later payments, we keep the provider's reference to it, encrypted, with the card brand, the masked card number and the expiry date, so that you can recognise the card and remove it.
We send transactional email only: order confirmations, invoices, renewal reminders, service notices and replies to your support requests. Support mail is read by a real person.
Your rights
You can see and correct your details in the customer area at any time.
To have your account deleted, write to the support address below. We carry it out once nothing is running or owed on the account: no active, suspended or pending services, no open invoices, no domain still registered with us or in transfer, and no account credit left (we refund it first). We then erase your name, company name, phone and WhatsApp numbers, address, tax registration number and national ID; replace the email address you sign in with by an address that receives no mail; switch off the login and end every session; and erase the text of your support tickets, delete their attachments and erase the content of the emails we sent you. Invoices and credit notes, with the name and address printed on them, are kept for the period the law requires, and so is our internal record of the actions taken on the account. Our backups are not edited: the copies of your details inside them are deleted as those backups expire, within about three months, and the messages you emailed to our support address are deleted from our mailbox by hand. Deletion cannot be undone.
Versions
support@3enwank.com · 3239 Refaat Hassan St., 11571 Mokattam, Cairo, Egypt